The Daily Review

Review Management Archives

Amazon to Discontinue Customer Reviews Report

Amazon Update This week, Amazon announced that the 'Manufacturer Answers and Customer Reviews Report', accessible through Vendor Central, will be discontinued. After August 31, manufacturers and brands will no longer be able to download recent customer reviews and questions from Amazon. So, what are the options for manufacturer brands to track and to respond to […]

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Why do my listings have the same Best Sellers Rank?

Amazon Update Recently, some of you may have noticed that some of your product listings have exactly the same Best Sellers Rank, in the same product category, at the same time. How is this possible? It looks like Amazon has made yet another change to its platform, this time affecting the Best Sellers Rank.  What […]

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Review Monitoring During a Crisis

At Reviewbox we know that communication is key to the growth of any business, especially during a moment of crisis.  That’s why we work to provide you with the best data and review engagement tool for your eCommerce business. As the eCommerce director or brand manager, you may be looking for ways to strategically address […]

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The Case of the Disappearing Responses

The Case of the Disappearing Responses Responding to your product reviews on Amazon shows that your brand cares about customer feedback. But recently, Amazon appears to have removed some manufacturer responses to reviews and questions. Late last week, a few of our customers noticed that their review responses weren't being posted to Amazon or were […]

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How to Respond to Amazon Reviews

Managing and Replying to Amazon Reviews As a brand, seller or customer service representative, you naturally want to manage reviews with ease. Being unaware of your reviews is damaging to brand image and to sales. Reviews create a clear picture of what a shopper can expect with your product. They also help boost customer loyalty […]

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